Contact us

In Person
Information and Liaison Section	2nd Floor, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong Working Hours: Mon - Fri 8:45 am - 4:30 pm Sat 9:00 am - 11:30 am Closed on Sundays and public holidays

By Telephone (24-hour Telephone Hotlines)	You may contact our officers for enquiries during office hours
General Enquiry Hotline	(852) 2824 6111 Enquiry Tips Self-service call-flow diagram

By Mail
Address	Immigration Department Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong Underpaid mail items will not be accepted by the Immigration Department. For proper delivery of your mail items, please ensure your mail items bear sufficient postage with return address before posting. (Details)

By Fax
General Enquiry	(852) 2877 7711

By E-mail
General Enquiry	enquiry@immd.gov.hk

There will be occasions when, despite our best efforts, we are unable to provide the services within the specified standards. In such cases, if you want an explanation or if you feel that your case has not been dealt with adequately, you may:

raise it on the spot to the officer-in-charge; or
telephone our Customer Services Unit during office hours on (852) 2829 4141 or (852) 2829 4142; or
write to Chief Immigration Officer (Management Audit)
- by mail at Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong
- by e-mail at enquiry@immd.gov.hk
- by fax on (852) 2827 0662

We welcome any comments or suggestions on the way in which our services are delivered. These should be addressed to Immigration Department at Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong.

Underpaid mail items will not be accepted by the Immigration Department. For proper delivery of your mail items, please ensure your mail items bear sufficient postage with return address before posting. (Details)